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Tropic Rewards®
Q: What is Tropic Rewards®?
A: Tropic Rewards® is the official loyalty program for Tropical Smoothie Cafe®. Members earn 10 points for every $1 spent and can redeem them for free smoothies, Tropic Bowls, flatbreads and more. Tropic Rewards® members also get access to local deals and loyalty exclusive offers throughout the year.
Q: How do I join Tropic Rewards®?
A: Joining Tropic Rewards® is easy and free. Download the Tropical Smoothie Cafe® app via the Apple App Store, Google Play store or join online at www.0rder-troppical.delivery/rewards/ Must be 16 years of age or older and have a valid email address and mobile phone number.
Q: How do I earn points?
A: Earn points on qualified purchases in-cafe, in the app or online at www.0rder-troppical.delivery by signing into your Tropic Rewards® account. In-cafe, scan your app QR code, ask a crew member to look up your account by phone number, or scan your receipt in the app within 14 days. Points are awarded on the price paid.
Q: Are there any exclusions on what I can earn points on?
A: Points cannot be earned on gift cards, donations, tips, service or delivery fees, third-party delivery orders or third-party catering orders.
Q: How many points do I need to collect to redeem a reward?
A: With rewards starting at 150 points, you'll be redeeming for Tropic faves in no time! Rewards range from a free Tropic Bowl topping to a free smoothie to a free bowl.
Q: Where do I find my rewards?
A: When signed into your Tropic Rewards® account in app or online, rewards that have been earned, gifted or unlocked can be found in the "Rewards" page.
Q: How do I redeem a reward?
A: You must be logged into your Tropic Rewards® account to redeem a reward. Add qualifying item(s) to your cart and apply your reward at checkout. Rewards can be redeemed in app, online or by identifying as a Tropic Rewards® member at the register. If you have a promo code, you can enter it in your cart at checkout.
Q: How do I redeem points for rewards?
A: Once you have enough points to redeem a reward, go to the Rewards page in the Tropical Smoothie Cafe® app and select the reward you want to redeem. Your reward choice will be added to your wallet. Start your order using order ahead or scanning in-cafe, add the qualifying item(s) to your cart and apply the reward at checkout. If you select a reward and don't use it, the points will be credited back to your account after 1 hour.
Q: I forgot to scan my app in-cafe or wasn't logged into my Tropic Rewards® account, can I still earn points on my order?
A: As long as you have your receipt, you can! Simply go to your app and click on SCAN at bottom menu and you'll be able to scan the barcode on your receipt. Keep in mind only receipts within 14 days of order will be accepted.
Q: I tried to scan a receipt for rewards, and it says "Check in limit reached"
A: For security purposes, we limit the number of receipt scans per member per day. If you experience this error, be sure to wait, and scan your receipt again a little later or the next day.
Q: Do I have to use all my points at one time?
A: No, you may use as many points as you'd like or keep collecting points to use later! As long as you visit every 6 months, your points won't expire.
Q: How long does it take for points to be added to my account?
A: It may take up to 24 hours after purchase to see points posted to your account.
Q: How do I check my points balance?
A: You can check your points balance anytime by logging into your Tropic Rewards® account in app or online.
Q: Do my points expire?
A: Just place an order every 6 months & your points will never expire. Any previously collected points will be voided and forfeited after 6-months of inactivity.
Q: How do I refer a friend?
A: Tropic Rewards® offers a Refer a Friend program for members who invite their friends to join. Share your personalized code with your friends and get a FREE smoothie once they sign up and make their first purchase of $5 or more.
Your personalized code can be found in app or online on the Rewards page of your Tropic Rewards® account.
May take up to 24 hours after your friend's minimum purchase of $5 for free smoothie reward to appear in each of your accounts. Self-referrals to duplicate accounts and mass referrals or broadcasting are prohibited.
Q: Can I have more than one rewards account?
A: No, each guest can only have one Tropic Rewards® account.
Q: Do all Tropical Smoothie Cafe locations participate in the Tropic Rewards® program?
A: Most Tropical Smoothie Cafe locations participate, but there may be cafes that are not able to scan for points in-cafe or accept rewards or offers. These cafes may include airports, stadiums, or other non-traditional locations.
Q: Can I use a Tropic Rewards offer or reward with another coupon?
A: No, rewards can't be combined with any other reward, offer, discount, or third-party services.
Q: What do I do if I am unable to scan my QR Code?
A: If you can't scan your QR code from the app, don't worry - a cafe crew member can look you up by the phone number you provided when signing up. Or, you can scan or enter your receipt to your Tropic Rewards account within 14 days of your purchase. Refer to question I forgot to scan my app in-cafe or wasn't logged into my Tropic Rewards account, can I still earn points on my order? to learn how to earn points by entering the barcode from your receipt.
Q: Will my Tropic Rewards® account information be kept private?
A: Your Tropic Rewards® account is subject to our Privacy Policy and your account information will only be used in accordance with our Privacy Policy.
Q: Who can I contact for general questions or concerns about Tropic Rewards®?
A: Please reach out to our Guest Contact Center online here for any questions or concerns about Tropic Rewards.
Q: Am I able to delete my account?
A: Yes, you may delete your account in the app by navigating to the Delete Account section of the Account page and selecting Delete Now. By selecting Delete Now, your account, including your username, password, saved credit cards and other information, will be deleted, and you will no longer have access to your accounts in app or online. You also will lose any points and rewards associated with your account. Once deleted, your account cannot be reinstated.
Q: Can I redeem multiple rewards on the same order?
A: No, only one reward can be redeemed at a time within a one hour period.
Q: Where is my birthday reward?
A: Tropic Rewards® members receive a surprise birthday reward on the birthday associated with their account. To check the birthday associated with your account, visit your Tropic Rewards® profile in app or online. Guests who join Tropic Rewards® within 7 days of their birthday will not be eligible to receive a surprise birthday reward until the next year.
Tropic Mode®
Q: What is Tropic Mode?
A: Tropic Mode is an exclusive perk for Tropic Rewards® members. Make 2 qualifying purchases in a calendar month and unlock your choice of one reward, which will be valid for unlimited use through the end of the next month.
Q: How does Tropic Mode work?
A: Tropic Mode participants will receive an email and/or push notification when Tropic Mode is available. You will be able to track your progress in the Tropical Smoothie Cafe® app with real-time updates and email reminders.
Q: What is a "qualifying purchase" that will count as a visit towards Tropic Mode?
A: Qualifying purchases must be greater than $5 after any discount & the participant must identify themselves as a loyalty member with that transaction (by using their Tropic Rewards® account to make the purchase in-cafe, via the app or online, or by scanning their receipt barcode after purchase).
Purchases must be made at least 60 minutes apart to qualify. Purchases that occur within the same hour will not count as multiple qualifying purchases. Only the first qualifying purchase will count toward unlocking Tropic Mode.
The same 60-minute rule applies scanning your receipt or entering the receipt code after your qualifying purchases. Receipts for two qualifying purchases that are made 60 minutes apart must be scanned or entered 60 minutes apart for that second scan or code entry to unlock Tropic Mode.
Excludes the purchase of gift cards and reloading of gift card balances.
Q: I made a qualifying purchase of $5+. When will it show up on my Tropic Mode tracker in the app?
A: Your Tropic Mode tracker may not update right away. It can take up to 60 minutes after your scheduled pickup, delivery or receipt scan for us to confirm your qualifying purchase of $5+. Once your order is picked up or delivered and verified (with no cancellations), your Tropic Mode tracker will update to reflect your progress.
Q: How long do Tropic Mode participants have to use their rewards?
A: Your Tropic Mode reward expires at 11:59 p.m. ET on the expiration date listed in app.
Q: Can Tropic Mode participants use their rewards with other promotions or regular rewards?
A: No. Only one reward/offer per order--but you get to choose which reward to use when!
Q: What Tropic Mode Rewards are available for participants to choose from?
A: After unlocking Tropic Mode by making 2 qualifying purchases in a calendar month, participants have their choice of reward! You can choose the reward that works the best for them and what they order and would use the most.
Once selected, your reward is valid for unlimited use until the expiration date listed.
You've never had a reward like this!
It will include a variety of reward options - each offering a discount that can be applied toward popular menu items.
Q: After a participant unlocks Tropic Mode and chooses their reward, when will their reward be delivered?
A: Rewards should be delivered within minutes of selecting your Tropic Mode Reward. However, in the case of any unexpected delay or technical issues, the reward will be delivered within 24 hrs.
Q: If a Tropic Mode participant has a Tropic Mode reward available for redemption & re-qualifies for Tropic Mode for the following month by making 2 qualifying purchases, when will they receive their next Tropic Mode reward?
A: You can only have one Tropic Mode reward at a time. Your next reward will be available starting the first day of the following month.
Q: After a Tropic Mode Reward is used, when can a participant expect to see it available in their digital wallet for their next use?
A: Members are able to redeem one reward per hour. The Tropic Mode Reward will be re-loaded one hour after use to enable ongoing, unlimited redemption until its expiration date.
Q: If a Tropic Mode participant does not choose their reward, what happens?
A: If a Tropic Mode participant does not select their reward within 7 days of being prompted, they will be defaulted to one of the Tropic Mode rewards, and it will be delivered to their account the following day.
Q: After a Tropic Mode participant selects their reward, can they change their mind and select a different reward?
A: No changes during the month once the reward is selected. If you re-qualify the next month, you can pick a different reward.
Tropical Smoothie Cafe® App
Q: How can I access the Tropical Smoothie Cafe® App?
A: The Tropical Smoothie Cafe® App is available to download from the Google Play Store (Android) or the Apple Store (iOS) or from our download page
Q: What do I do if I forget my username and/or password?
A: If you have any issues with logging in, please use the 'forgot password' option on the login screen to reset your password. If you are unable to reset your password, please reach out to our Guest Contact Center in the app or online at www.0rder-troppical.delivery/contact/
Q: Why is the app asking me to share my location data?
A: The Tropical Smoothie Cafe® app requests your location to help find the cafe closest to you. Also, when you order curbside (available only at participating locations), your location will let crew members know when you have arrived so they can bring your order to you.
Q: Can I customize my smoothie or food order in the app?
A: Yes, you can customize most of our menu items just the way you like them!
Q: Can I add my payment options in the app?
A: Yes, during the order process, you can add your preferred method of payment and save for future orders.
Q: Can I manage my payment options in the app?
A: Yes, you can add preferred methods of payment during the order process and save for future orders. You can also delete methods of payment by accessing the "Payment Settings" in your account profile in the app. Please note that you cannot add methods of payment in the "Payment Settings" section of the app.